Jilbere Hair Salon

I scheduled a first time appointment for a partial highlight and a trim. I spoke with the stylist, emphasizing that for 2.5 years, I had worked to get away from bleaching and chemical processing as my hair is extremely fragile. I explained that I wanted a few highlights with a couple of heavier chunks around my face. 4.5 hours after she began, I had platinum blonde, bleached and broken hair. At one point she had bleach on my entire head. When I asked her what she was doing, she replied, "just brightening your base." The first time I was in front of a mirror was 4 hours into it and far too late to stop her. Unfortunately, I had gone there with a friend preparing for her wedding. I had no intention of upsetting a bride-to-be by making a scene. A call and visit with the owner, Tony Jones, the next morning was equally unsatisfying. I was told that the color was "very pretty." Sure, never mind I didn't WANT TO BE BLONDE nor deal with the nightmare of maintaining blonde hair! I was also told it was an "easy fix." Funny, I wasn't aware you could UNbleach hair and put broken hair back together. Neither would she admit that the gloss she offered was only semi-permanent, and I would be working for months to just get back to ground zero. A request for a refund was denied. I was offered further service or a credit. Why on earth would I want a salon that had already ignored my requests and damaged my hair have another crack at my head? I did not.

Thank goodness I ran to Hair Reflections. I had never been there but had heard good things. By complete accident, I bumped into the owner, Rose who agreed to start work two hours early to rescue me. She did just that. Her staff was terrific and she obviously knew exactly what she was doing and understood what I wanted. Unfortunately, I'm still in the predicament of having to deal with semi-permanent color and more frequent visits to the salon than I want or can afford. The fiasco has cost me almost $500 with many more expenses in my future and a substantial amount of damage to my hair. My suggestion....go anywhere but to Jilbere's (soon to be Tonya Jones Salon Spa!)

Andrea

Sanctuary (Homewood)

In December I went to the Sanctuary and had my hair cut, styled, and blown dry by Shaun. He did an amazing job and I was extremely pleased with the entire experience. I even received a complimentary massage prior to my appt!

Melissa F

Salon U (Homewood)

I finally got a hair cut, an honest to goodness not just cut straight across the bottom by Dave haircut. I had never been to a true salon before and was more than a bit nervous about how it would go. I got an appointment with Mary at Salon U. A good friend recommended Salon U and since it is just down the street from The Bell Center, it worked out well logistically. The atmosphere was nice. The staff seems to be the pampering type. I’m not used to pampering so I just kept looking at them funny when they asked if they could get me a drink while I waited. People drink at salons? Who knew? Anyway, as I waited for my appointment time to arrive, I browsed through some hair magazines. I brought a picture with me that I thought I might like but I thought I might find something even better while I waited. I let Dave butcher my hair to make my last donation to Wigs for Kids so my hair was actually shorter than the woman in the picture I brought. While waiting, I found another pic of a woman with a shorter cut that I thought could grow into the longer cut of my picture. My time with Mary arrived. She was as sweet and normal as could be. I was so worried that I would get talked into something crazy but Mary took the time to ask me why I liked the pics I showed her and very sweetly told me that no the short cut would not grow into the long one since they were completely different styles. (Did I mention that I don’t do haircuts?) Anyway, after talking to me about the look I wanted and how it could possibly fit into my overcrowded life, she gave me a quick shampoo and scalp massage (quick only cause I was in a hurry) and then gave me a better style than either of my pictures. My head felt light but I still had oh so much hair! I began receiving compliments immediately. I’m in need of a touch-up and can’t wait to get back to Mary again!